Social Impact Insights, backed by research.

Referral data metrics: what they are, what exists, and why they are important

Navigation systems are increasingly utilizing data to improve their practices. From the microcosmic measurement of client demand in each zip code to the macrocosmic measurement of whether navigation systems improve the environment around them: data can drive the growth, improvement, and success of care. Still, navigation systems are far from fully utilizing the potential of the data all around them. This blog will demonstrate the critical role of data and

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Navigation Systems: An introduction to the four types of navigation design

As shown in our previous blog, “Understanding and navigating saturated referral landscapes,” the number of navigation systems is exploding. But, not all navigation systems are created equal. In this blog, we evaluate four common navigation designs and inspect the implications of each respective design. Recall from our last blog: Navigation systems are organizational arrangements designed to support individuals in locating and obtaining valuable benefits, programs, and services. These Navigation systems

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Understanding and navigating saturated referral landscapes

Finding and accessing help can be daunting. Individuals in need must figure out where to start, who to ask for help from, and how to go about receiving that help. Navigation systems have recently been introduced as a solution to aid these individuals in overcoming these barriers. Navigation systems are organizational arrangements designed to support individuals in locating and obtaining valuable benefits, programs, and services. In other words, navigation systems

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Interview: Insights from a Referral Technology Expert

In this last installment of NNSI’s series, we interviewed Yuri Cartier, a research associate at Social Interventions Research and Evaluation Network at the University of San Francisco California, and an expert on referral technologies. Cartier’s research includes studying the dimensions of navigator systems and community referral technologies. Cartier has reviewed these technology platforms in her research and published reports on the implementation of these platforms. This interview can help

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Interview: A Day in the Life of a Referral Navigation Specialist

In NNSI’s series on referral networks, we have described the different technologies that support inter-agency referrals and how organizations have implemented them. In this post, we look at the humans that make referral navigation happen. What do employees do at referral networks’ coordination centers?  In this article, we interview Hunter Russ, a navigation specialist with Veteran Services of the Carolinas. Veteran Services of the Carolinas (VSC) assists Veterans and

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Case Study: Organizations Implementing Referral Technologies

When it comes to implementing a referral system, there are numerous new technology-driven platforms to choose from that can help service an organization’s unique needs. Understanding the referral systems landscape and learning from organizations that have previously implemented these platforms are crucial steps to inform which system can best serve your organization and network of providers. Early adopters of referral systems can offer valuable insights into the overall process of

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