Rethinking Evaluations: Navigating services related to health– housing, employment, transportation, etc.– can be extremely difficult. That’s why state leaders in North Carolina created NCCARE360, a network that provides public access to resources and aids organizations in collaborating on referrals. As the first statewide coordinated care network, NCCARE360 has onboarded over 2,500 organizations and helped over 42,000 users. But how can state leaders even get started creating a network like NCCARE360?

Accepting Tradeoffs: Effective coordinated care networks require numerous moving parts to work together. Managers of these systems must acknowledge the inevitability of issues in their systems. When things go off course, it’s essential to recognize tradeoffs. Some metrics can be optimized at the expense of others. One of the main tradeoffs discovered by researchers in the IBM report is the interplay between accuracy versus efficiency. For coordinated care networks, better

Systems of care allow clients to seamlessly receive care from multiple health and human service providers. They improve access to care and encourage accountability for health and human services organizations. Systems of care are defined as referral systems across health and human service agencies supported by technological capital (e.g., community referral technologies, updatable resource directories) and human capital (e.g., community health navigators, call center operators, social workers). The implementation of