NNSI Editorial Team


How can states build better relationships between Health Care Organizations and Community Based Organizations?

Healthcare providers, organizations, and payers recognize the connection between social needs and health outcomes. These social needs are often described as the social determinants of health (SDOH). SDOHs are the environmental and social factors that influence health outcomes. Research indicates that improving social conditions— such as adequate food, secure housing and income, access to healthcare, and dependable transportation — is crucial to addressing health inequalities and outcomes. With the increasing

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Understanding and navigating saturated referral landscapes

Finding and accessing help can be daunting. Individuals in need must figure out where to start, who to ask for help from, and how to go about receiving that help. Navigation systems have recently been introduced as a solution to aid these individuals in overcoming these barriers. Navigation systems are organizational arrangements designed to support individuals in locating and obtaining valuable benefits, programs, and services. In other words, navigation systems


Interview: Insights from a Referral Technology Expert

In this last installment of NNSI’s #SystemsofCare series, we interviewed Yuri Cartier, a research associate at Social Interventions Research and Evaluation Network at the University of San Francisco California, and an expert on referral technologies. Cartier’s research includes studying the dimensions of navigator systems and community referral technologies. Cartier has reviewed these technology platforms in her research and published reports on the implementation of these platforms. This interview can help


Interview: A Day in the Life of a Referral Navigation Specialist

In NNSI’s #SystemsofCare series on referral networks, we have described the different technologies that support inter-agency referrals and how organizations have implemented them. In this post, we look at the humans that make referral navigation happen. What do employees do at referral networks’ coordination centers?  In this article, we interview Hunter Russ, a navigation specialist with Veteran Services of the Carolinas. Veteran Services of the Carolinas (VSC) assists Veterans and


Case Study: Organizations Implementing Referral Technologies

When it comes to implementing a referral system, there are numerous new technology-driven platforms to choose from that can help service an organization’s unique needs. Understanding the referral systems landscape and learning from organizations that have previously implemented these platforms are crucial steps to inform which system can best serve your organization and network of providers. Early adopters of referral systems can offer valuable insights into the overall process of

Refferal technologies

Implementing Inter-Agency Referral Technologies

Referral management systems are impactful organizational tools for government agencies and nonprofit providers to manage and support their clients’ comprehensive needs. Drawing from the social determinants of health, health and human service organizations increasingly recognize that clients often have concurrent and related needs. Addressing these needs is essential for clients’ wellbeing, health, and ultimately, quality of life. The main goal of referral systems is to improve and streamline patients’ access