View the Resource By Michelle Shumate, Rong Wang, Katherine R. Cooper, Jack L. Harris, Shaun Doughtery, Joshua Miles, Anne-Marie Boyer, Zachary Gibson, Miranda Richardson, Hannah Kistler Consultants and foundations often tout collective impact as the best approach for organizations responding to social problems in their community. Organizations that function under the collective impact tenets, such as having shared metrics and goals, are said to have more significant community outcomes. This

View the Resource By François Cooren, Michelle Shumate In this conversation, the authors discuss what corporate social responsibility (CSR) means, the role of communication in CSR, the ways actors and material conditions shape, limit, enable, or amplify a corporation’s social responsibility and the unique contributions of communication scholarship to corporate social responsibility research. The conversation illuminates points of convergence and divergence in the scholar’s perspectives and approaches to CSR communication

View the Resource By Julia Carboni, Catherine Annis, Mariana Escallon Barrios, Zachary Gibson, Joshua Miles, Nicholas Armstrong, Gilly Cantor, Karen Smilowitz, Michelle Shumate Collaborative networks to deliver services are ubiquitous where public policy or management challenges require the efforts of multiple organizations to solve a problem or assist clients with complex needs. While guidance on how to manage networks abounds, much of it is limited to strategies focused on network

Rethinking Evaluations:Navigating services related to health– housing, employment, transportation, etc.– can be extremely difficult. That’s why state leaders in North Carolina created NCCARE360, a network that provides public access to resources and aids organizations in collaborating on referrals. As the first statewide coordinated care network, NCCARE360 has onboarded over 2,500 organizations and helped over 42,000 users. But how can state leaders even get started creating a network like NCCARE360? Medicaid

Accepting Tradeoffs:Effective coordinated care networks require numerous moving parts to work together. Managers of these systems must acknowledge the inevitability of issues in their systems. When things go off course, it’s essential to recognize tradeoffs. Some metrics can be optimized at the expense of others. One of the main tradeoffs discovered by researchers in the IBM report is the interplay between accuracy versus efficiency. For coordinated care networks, better accuracy leads

Systems of care allow clients to seamlessly receive care from multiple health and human service providers. They improve access to care and encourage accountability for health and human services organizations. Systems of care are defined as referral systems across health and human service agencies supported by technological capital (e.g., community referral technologies, updatable resource directories) and human capital (e.g., community health navigators, call center operators, social workers). The implementation of these