AmericaServes is the United States’ first coordinated system of public, private, and nonprofit organizations working together in communities to serve veterans, transitioning service members, and their families. AmericaServes networks improve access to a full range of care and supportive services, including but not limited to, housing and shelter, employment, benefits navigation, income support, individual and family support, legal support, wellness, health, and food assistance. We will analyze data collected in their shared referral management and analytics platform.
This project has two goals. First, the study will examine how referral networks adapt to a substantial increase in the number of cases as a result of the secondary impacts of COVID-19 (i.e., economic downturn, disruption of service delivery mechanisms). Second, this research will utilize high-level analytics to understand how different network structures perform in the face of a surge of cases.