Blogs and Articles

Interview: A Day in the Life of a Referral Navigation Specialist

In NNSI’s #SystemsofCare series on referral networks, we have described the different technologies that support inter-agency referrals and how organizations have implemented them. In this post, we look at the humans that make referral navigation happen. What do employees do at referral networks’ coordination centers? In this article, we interview Hunter Russ, a navigation specialist with Veteran Services of the Carolinas. Veteran Services of the Carolinas (VSC) assists Veterans and

Case Study: Organizations Implementing Referral Technologies

When it comes to implementing a referral system, there are numerous new technology-driven platforms to choose from that can help service an organization’s unique needs. Understanding the referral systems landscape and learning from organizations that have previously implemented these platforms are crucial steps to inform which system can best serve your organization and network of providers. Early adopters of referral systems can offer valuable insights into the overall process of

Implementing Inter-Agency Referral Technologies

Referral management systems are impactful organizational tools for government agencies and nonprofit providers to manage and support their clients’ comprehensive needs. Drawing from the social determinants of health, health and human service organizations increasingly recognize that clients often have concurrent and related needs. Addressing these needs is essential for clients’ wellbeing, health, and ultimately, quality of life. The main goal of referral systems is to improve and streamline patients’ access

Virtual Event Technologies During the Pandemic

By Kate Zilke and Sahiba Borisuth As the world marks the first anniversary of the start of the COVID-19 pandemic, nonprofit organizations are looking back on how they’ve managed to adapt their in-person events to virtual settings. Hosting events is crucial to an organization’s fulfillment of its strategic goals. Organizations have faced the critical challenge of shifting their in-person events to virtual platforms supporting their programming and providing an equally

Technology for Fundraising During COVID-19

By Kate Zilke and Brett Mayfield The COVID-19 pandemic has had a devastating impact on organizations, with the nonprofit sector scrambling for funding as major donors and foundations take more economically conservative measures for their survival. Without their usually reliable funding, nonprofits have had to get creative to maintain the necessary financial capacity for their campaigns and programs. By adopting and adapting new technologies to their fundraising strategies, nonprofits build

Technology for Collaborating with Other Organizations

By Kate Zilke and Brett Mayfield The COVID-19 pandemic has made for a year of adjustments in almost every aspect of our lives to protect the health of our communities––including the ways we collaborate to make a social impact. From virtual staff meetings to working from our laptops, nonprofits have needed to implement a lot of technology to continue reaching their goals. After an entire year, what technologies have