When it comes to implementing a referral system, there are numerous new technology-driven platforms to choose from that can help service an organization’s unique needs. Understanding the referral systems landscape and learning from organizations that have previously implemented these platforms are crucial steps to inform which system can best serve your organization and network of providers. Early adopters of referral systems can offer valuable insights into the overall process of

Referral management systems are impactful organizational tools for government agencies and nonprofit providers to manage and support their clients’ comprehensive needs. Drawing from the social determinants of health, health and human service organizations increasingly recognize that clients often have concurrent and related needs. Addressing these needs is essential for clients’ wellbeing, health, and ultimately, quality of life. The main goal of referral systems is to improve and streamline patients’ access

View the Resource By Michelle Shumate, Katherine R. Cooper A broad review of how nonprofits, businesses, and governments work together to tackle social problems, Networks for Social Impact takes a systems approach to explain how and when networks make a social impact. Michelle Shumate and Katherine R. Cooper argue that network design and management is not a one-size-fits-all formula. Instead, they show that the type of social issue, the mechanism

View the Resource By Michelle Shumate Affordable housing, employment, safety, mental and behavioral health, affordable legal services, transportation, income support, benefits navigation, education, and health – many organizations are dedicated to meeting these singular needs. However, until recently, the healthcare and human service sectors have operated as independent bodies which rarely, if ever, intersected or collaborated. Similarly, socio-cultural models suggest that problems, such as community violence and substance abuse, are

View the Resource By Michelle Shumate, Zachary Gibson This chapter examines current theorizing and research on interorganizational network change, and considers its antecedents, processes, outcomes, and management. We perform a systematic review of this literature across several disciplines, including communication, management, organization studies, public administration, and technology studies. Combining the frameworks laid out by Kilduff and Tsai (2003) and Van de Ven and Poole (1995), we demonstrate that the process

By Kate Zilke and Sahiba Borisuth As the world marks the first anniversary of the start of the COVID-19 pandemic, nonprofit organizations are looking back on how they’ve managed to adapt their in-person events to virtual settings. Hosting events is crucial to an organization’s fulfillment of its strategic goals. Organizations have faced the critical challenge of shifting their in-person events to virtual platforms supporting their programming and providing an equally