#SystemsofCare

Maintaining Systems of Care in the Midst of Shock

View the Resource By Joshua-Paul Miles, Marwa Tahboub, Zachary Gibson, Michelle Shumate The COVID-19 pandemic created massive disruptions across society. These disruptions put into focus integrated social service referral networks’, hereafter systems of care, ability to be resilient in times of crisis. This research examines 11 systems of care across the United States. The researchers compare network performance before and immediately following the emergence of the COVID-19 pandemic using quantitative

#SystemsofCareInsights: Policymaker Insights – Rethinking Evaluations and Using Multiple Measures (3/3)

Rethinking Evaluations Navigating services related to health– housing, employment, transportation, etc.– can be extremely difficult. That’s why state leaders in North Carolina created NCCARE360, a network that provides public access to resources and aids organizations in collaborating on referrals. As the first statewide coordinated care network, NCCARE360 has onboarded over 2,500 organizations and helped over 42,000 users. But how can state leaders even get started creating a network like NCCARE360?

#SystemsofCareInsights: Accepting Tradeoffs and Capitalizing on Nuance (2/3)

Accepting Tradeoffs Effective coordinated care networks require numerous moving parts to work together. Managers of these systems must acknowledge the inevitability of issues in their systems. When things go off course, it’s essential to recognize tradeoffs. Some metrics can be optimized at the expense of others. One of the main tradeoffs discovered by researchers in the IBM report is the interplay between accuracy versus efficiency. For coordinated care networks, better

#SystemsofCareInsights: Beyond Network Effectiveness (1/3)

Systems of care allow clients to seamlessly receive care from multiple health and human service providers. They improve access to care and encourage accountability for health and human services organizations. Systems of care are defined as referral systems across health and human service agencies supported by technological capital (e.g., community referral technologies, updatable resource directories) and human capital (e.g., community health navigators, call center operators, social workers). The implementation of

Introduction to Systems of Care

View the Resource By Michelle Shumate This introductory video provides information about systems of care or networks designed to connect individuals experiencing material hardship with the resources they need. The video describes why coordinated service delivery is essential and the key elements of its design. It ends with several examples of coordinated care systems across the United States.

Improving Evaluation to Address Social Needs

View the Resource By Michelle Shumate The Leveraging Integrated Networks in Communities (LINC) to Address Social Needs Act, currently before Congress, addresses the lack of coordination between social service and health organizations. Through public-private partnerships, it offers states and regions incentives to use technology to equalize access to essential services. Section 3 of the proposed legislation focuses on evaluation, requiring the U.S. Comptroller General to assess service provider networks based on